How do I cancel my membership?
Permanent ending
Do you want to permanently end your membership? Sorry to hear that! Please take into account the minimum membership period of four fully paid calendar months. The notice period is at least one full calendar month, whereby the membership expires on the last day of the following calendar month. For example, if you cancel your membership on September 22, your membership will end on October 31.
To cancel your membership, contact us at
service@cinevillepass.be. We'll process your cancellation within 24 hours. You will always receive a confirmation of your cancellation with the end date of your membership. Did you not receive a confirmation? Then your cancellation may not have been successful.
Temporary stop
We don't have a special 'pause' option, but ending your membership can be temporary as well as permanent because you can always reactivate your membership again after ending it. You cancel your Cineville card in the regular way (see above), and can then reactivate your membership within 6 months. This is why your discontinuation can also be a temporary interruption. Activation is free of charge and can be done by sending us an email. You always renew the membership for a minimum of four full calendar months.
Temporary stop
We don't have a special 'pause' option, but ending your membership can be temporary as well as permanent because you can always reactivate your membership again after ending it. You cancel your Cineville card in the regular way (see above), and can then reactivate your membership within 6 months. This is why your discontinuation can also be a temporary interruption. Activation is free of charge and can be done by sending us an email. You always renew the membership for a minimum of four full calendar months.